“MAKE ME CARE” as the main philosophy in tourism

first_img“Make me care” is a well-known Disney philosophy, which is one of the basics in tourism, or should be because it is about service and care for guests.So at breakfast before the trip, ie leaving the Arena Hospitality Group Park Plaza Verudela in Pula, I received free coffee as a sign of attention with the sentence: “As you hit the road, we treat you to a coffee to stay awake and better monitor traffic. Happy journey and come to us again. “This is not about free coffee or money, but a sign of attention. A sign of attention I didn’t expect. They bought me forever with one “ordinary” coffee. In procurement with a “cost” of one kuna, if not less. This is called effective marketing.The people on the front line of defense are the hotel brand, not the Management. From receptionists, waiters, maids, etc.… they are the real brand of every hotel. And it is precisely this example that is proof of this thesis. That is why this whole situation about the lack of workers in tourism is both ridiculous and tragic. I wonder how we in Croatia got into a situation where people just fell on the scale of values ​​to the last line. The entire tourist system not only examined the last limits of extensibility, but consciously, with all the alarms and alarms, squeezed the gas to the end. The worker, ie the man who is the most valuable resource as well as the key to success in tourism, was at the very bottom of the value.That is exactly why the labor force problem arose. Due to poor working conditions, disrespect for workers, man as well as low wages. People are the key to success in tourism, and in Croatia they are still a cost, so it is imperative to find as cheap labor as possible. Preferably Filipinos, Indians… when we no longer have robots to replace people in hotels. The working atmosphere, respect and working conditions are more important than the amount of salary, but we have fallen at all levels. People are the key to success, and their performance can be above expectations if they are satisfied and happy with working conditions and salary levels. Also, if employees are satisfied with the working environment and atmosphere, they will not go to the competition for “100 kuna” higher salary.Most hoteliers would view this famous coffee as an expense rather than an investment. Of course, if we look at an excel spreadsheet from an office in London, certainly how bookkeeping that coffee is is an expense. But the excel spreadsheet has no emotions and experiences, and there is a big difference from tourism and the real estate business i.e. the tourism industry that watches and draws profits to its limits and then resell the real estate and go to a new locationThe best marketing is peopleTo make things funnier, they bought me one plain coffee.Last year we made over 100 million overnight stays, we had customers in our showroom, did we buy them? Have we met or exceeded their expectations? Have we sold them a story, ie given the motive for their arrival to return to the pre- and post-season? So the season is extended, our guests are there, in our controlled conditions. We just have to tell them the story and it’s nice to wrap up. Also, that’s how tourist spending goes up, you know the story of why there are chocolates and those “little things” right next to the cash register in supermarkets. When you have already spent hundreds of kunas, you still do not see those few kunas as a big expense.It is cheapest to return a strict guest, and that is imperative. Have as many returning guests as possible who are loyal. They are free, there is no cost of marketing and commission, and they are still our brand ambassadors. Of course, this is a long-term process, to complete the whole story, not a sure return on investment in two or three years. But it is also a question of what kind of investors we want in our tourism or what kind of tourism and tourist product we want to have.A sign of attention, the “Make me care” philosophy must be the basis of business in tourism. Let you care about the guests. Let them feel like people, not like numbers. That is exactly the message of this story. It is the best possible marketing, the cheapest and most efficient. People make a difference, while the quality of accommodation is understood according to the categorization of the hotel. And finally, as life sometimes tells strange stories that incredibly match and complement each other, just yesterday a friend called me to recommend him where to spend his summer in Pula. You know my answer – Park Plaza Verudela. Thus, the investment of one kuna is multiplied, all thanks to the people who are at the forefront of the defense of every hotel and the most important resource in tourism.last_img read more

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Otter trapping season reaches quota, closes early

first_imgStatewide—The Indiana Department of Natural Resources has closed the river otter trapping season after reaching the statewide quota early today, Feb. 3. The season was scheduled to run from Nov. 15 – March 15, or until the quota of 600 river otter was reached.The framework of Indiana’s river otter season was carefully designed to limit the total harvest. Databases and reporting mechanisms allowed for close monitoring of the total season harvest.In addition to the quota, DNR regulations require that successful trappers register their otter within 24 hours. Regulations also require tagging of each pelt at a river otter check station or by authorized DNR personnel.“Licensed trappers had a successful 2019–20 limited river otter trapping season,” said Geriann Albers, furbearer biologist with the DNR Division of Fish & Wildlife. “While the season has closed, the DNR is continuing to collect data from legally trapped river otter to help guide future management decisions.”A report of the otter season will be available in early 2021. Additional information on river otter and the trapping season can be found at wildlife.IN.gov/8499.htm.last_img read more

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Purple & Bold: Lakers’ (new) Splash Bros.: JaVale McGee and Dwight Howard

first_imgEditor’s note: This is the Wednesday, Jan. 8 edition of the Purple & Bold newsletter. To receive the newsletter in your inbox, sign up here.Exhale.Good news came from the Lakers’ camp Wednesday morning, when the team sent word that an MRI revealed that Anthony Davis’ scary fall Tuesday night resulted in a gluteus maximus contusion — plenty uncomfortable, surely, but not as serious or significant as everyone who saw the play feared.Davis officially is listed as questionable for Friday’s game at Dallas — about which Kyle Goon will have more shortly. Stay tuned for that. Newsroom GuidelinesNews TipsContact UsReport an Error AD Quality Auto 360p 720p 1080p Top articles1/5READ MOREUCLA alum Kenny Clark signs four-year contract extension with PackersBut know that if Davis’ injury does require he miss a game or two, or more, the Lakers are quite aware of the team effort it’ll take to fill the void he’d leave: The six-time All-Star is averaging 27.7 points and 9.5 rebounds in his first season and is the primary reason behind the Lakers’ swift rise to the top of the Western Conference.Dwight Howard thinks he and his teammates will be able to hold it down.Actually, specifically, he and JaVale McGee, because “me and JaVale got to get our 3s right!,” as Howard put it.From their perspective, the two basically have blossomed into bona fide big-man bombers. Basically. Sort of.McGee banked in a 3-pointer in the Lakers’ victory Sunday over the Detroit Pistons (his second made 3, in just three attempts, this season). And for your information, no he didn’t call “bank.” It was Sunday, after all, when brick-and-mortar banks are closed: “It was online banking,” he explained.center_img On Monday, Howard stepped up in rhythm and swished an open 26-footer from beyond the top of the arc. He’s now 2 for 4 in 3-point attempts this season — to improve to 8 for 67 (11.9 percent) for his career.McGee’s career 3-point shooting numbers are similar: 4 for 30 (13.3 percent), including Tuesday’s miss from deep.Neither player had made two 3s in a season before, which might be why coach Frank Vogel isn’t exactly insisting that they keep shooting: “Yeah, that’s not something that we want.”But, Coach, they’ve been working on their outside shot! Really!“During practice, we always have our individual workouts. We get ’em up during that time,” said Howard, who also can be seen putting up long-distance shots before and after games. “I think the last one … I demolished him. But JaVale is doing an amazing job. Tonight, he went for the 3. And, I think next game, he’s going to hit another one. I’m looking forward to that.”In fact, to hear Howard tell it, he’d rather participate in an All-Star 3-point-shooting contest than the dunk contest — which, by the way, he said he knew nothing about Tuesday night, despite reports that he could participate during the forthcoming All-Star festivities in Chicago.“They should put the bigs in the 3-point shootout,” Howard said. “We got CashApp; I’m CashApp, JaVale is Google Pay, A.D. is Venmo and LeBron is IOU.“Just kidding.”Yes, they’re amusing themselves putting up faraway shots — “More 3s I shoot, the more blocks I’ll get, I’m pretty sure that’s how it works,” McGee reasoned Sunday — but they’re also serious enough about it to get away with it. To earn it, even.“Those guys are doing the dirty work, so you got to have a little leeway sometimes to have fun with the game,” Vogel said. “They both practice them, so that’s the one thing. You’re like, ‘Don’t take a shot you don’t practice,’ but they do practice them, and you got to reward them a little bit for all their hustle and dirty work at times.”– Mirjam Swanson Editor’s note: Thanks for reading the Purple & Bold newsletter. To receive the newsletter in your inbox, sign up here.Reading the coverage‘He’s as tough as they come.’ – Locker room reaction after Anthony Davis’ scary fall in the win over New York.Walking on sunshine – Actually, make that “sunshiiiiiine.” Dwight Howard was feeling good after his contract was guaranteed Tuesday.A.D. declines Lakers’ extension offer – But don’t stress. It’s what was expected. Kyle Goon explains.Welcome to the block party – Goon also gets into why so much rejection is so good for the Lakers.Tis the season – Goon unpacks the trade rumors you want to know about.Doesn’t have to be pretty – The Lakers got it done against Detroit for their fifth straight W.Bradley scare – Plus a check-in with Svi Mykhailiuk. Money! – A La Habra man made a half-court shot at the Lakers game Sunday night to win $100,000.last_img read more

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